If you face any problem from the services provided by any of the following organisations then first contact the 1st point of contact, then the 2nd, then the 3rd and then the 4th point of contact. Please try to exhaust the 1st then the 2nd and then the 3rd point of contact before going to the 4th point of contact. The person highlighted in red-bold letters is the best person to contact for the respected organisation. Please make all your communication with A2i through e-mail and please don’t call over the phone unless it’s absolutely necessary (you may call Kaniz or Mesbah for any Hardware/Software/LAN/Setup problems on 02-8144668).
|For any problem with BTCL Internet connectivity||For any problem with LAN||For any problem with Assistant Programmers||For any help for the software system|
|1st point of contact||Mr Atik, ADE, BTCLPhone: 01550151423||Mr Sishir Halder, Assistant General Manager, LEADSPhone: 01819261679Email: firstname.lastname@example.org||Mr Zaforul Alam Khan, DPD, BanglaGovNet project, BCCPhone: 01711788261Email: email@example.com|
|2nd point of contact||Mr Zahir Uddin Babar, Divisional Engineer, BTCL: firstname.lastname@example.org||Mr Md Sirajul Munir, Chief Marketing Officer, LEADS: email@example.com||Mr Moyen Uddin Khan,PD, BanglaGovNet project (Joint Secretary), BCC: firstname.lastname@example.org;||Mr Mesbahul Haque
Asstt. Maintenance Eng.
|3rd point of contact||Mr Zubair Hussain, Director Satellite, BTCLPhone: 01550151181|| Tahniatul islam (Adison)
|Mr Md Thaniatul Islam (Adison), Programmer: email@example.com|
|4th point of contact||Mr Khan Md. Kaisar, (ADE, BTCL) attached with a2i, PMO: firstname.lastname@example.org number 01759942455||Mr Atikul Islam ShawonA2i, PMOPhone: 01711276230
|If you have any hardware/Solar Panel problem (which are provided from BCC/Flora/other vendors of BCC) then contact the following person:Mr Abul Kalam Azad, Director, BCC (DS-85 batch):01712192464, email@example.com
Note: Always involve your DCs to trouble shoot the BTCL problem and if he fails to solve the problem through BTCL only then contact :
Mr. M Rafiqul Islam, Addl Secretary, Ministry of P&T: 02-7169033 (no one else other than DC should contact Mr Rafiqul Islam)
If you fail to solve your problems through your DC only then contact: S M Ashfaque Hussain, e-Service Specialist: (firstname.lastname@example.org / 01711200307)